BlackRock

Real-Time Trading Support, Vice President

BlackRock Vice President, Real-Time Trading Support (London). Lead Aladdin Trader operations with 10+ years experience. FIX protocol, incident management, root cause analysis expertise required. ServiceNow proficiency valued. Competitive benefits included.

ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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IT Service Management
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Incident Management
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Knowledge Management
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Problem Management
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Service Portal
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Strategic Portfolio Management
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
December 2, 2025

Join BlackRock as a Vice President supporting real-time trading operations within our fast-growing Aladdin Trader business. This is a unique opportunity to elevate the user experience and support model as part of the Aladdin Client Experience team.

Requirements

  • 10+ years of experience in real-time trade support in a client- or vendor-facing role.
  • Experience in real-time trading environments, including incident management, latency troubleshooting, and post-trade reconciliation.
  • Strong understanding of market microstructure, order types, and execution strategies across asset classes.
  • Hands-on experience with FIX protocol, including message parsing, session management, and troubleshooting connectivity issues.
  • Proven ability to manage production outages, perform root cause analysis, and communicate effectively with stakeholders under pressure.
  • Experience supporting front-office trading desks, with a deep understanding of trader workflows and urgency in issue resolution.
  • Knowledge of regulatory reporting requirements (e.g., MiFID II, TRACE) and how they impact trading systems.
  • Experience with real-time data feeds (e.g., Bloomberg, Refinitiv, ICE) and market data normalization.
  • Ability to write and maintain diagnostic scripts for log parsing, alerting, and automated recovery.
  • Familiarity with CI/CD pipelines and deployment processes in trading environments.
  • Experience with incident tracking and knowledge management tools (e.g., JIRA, ServiceNow, Confluence).

Benefits

  • Retirement investment
  • Education reimbursement
  • Comprehensive resources to support physical health and emotional well-being
  • Family support programs
  • Flexible Time Off (FTO)

Requirements Summary

10+ years of experience in real-time trade support, strong understanding of market microstructure, and hands-on experience with FIX protocol