Renewal Account Manager - Enterprise

ServiceNow is seeking a Renewal Account Manager to manage renewal contracts, develop negotiation strategies, and improve customer relationship through account management. The role involves understanding customer needs, providing account assistance, and escalating issues to partner teams. This position is integral to ServiceNow's mission to make work smarter, faster, and better.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
• Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
• Advanced proficiency with contract renewal processes.
• Experience building relationships with peers and partners.
• Excellent customer management skills, including sales, account management, and customer service.
• Deep expertise with a SaaS model focused on enterprise software preferred.
• FD21

Benefits

• Health plans
• Flexible spending accounts
• 401(k) Plan with company match
• Espp
• Matching donations
• Flexible time away plan
• Family leave programs