Renewal Account Manager - Federal

ServiceNow is seeking a Renewal Account Manager to drive customer retention and engagement for ServiceNow cloud-based platforms. The role involves negotiating renewal contracts, identifying customer needs, monitoring customer health, and collaborating with various teams. It emphasizes relationship building, product adoption, and achieving revenue goals.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
• Advanced proficiency with contract renewal processes.
• Experience building relationships with peers and partners.
• Excellent customer management skills, including sales, account management, and customer service.
• Strong work ethic and quota achievement.
• Deep expertise with a SaaS model focused on enterprise software (preferred).

Benefits

• Health plans
• 401(k) Plan
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs