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Kotak
Salesforce-Production Support-Digital Banking Kotak 811-Regional Sales
Join Kotak in Bangalore as a Salesforce Production Support professional. Leverage your 3+ years of L1/L2 support experience and Salesforce skills to enhance digital banking.
Direct Hire
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Change Management
DevOps
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 8, 2025
Kotak811 is a digital bank offering a seamless banking experience with the trust and reassurance of Kotak Mahindra Bank’s experience and legacy. We are looking for a Salesforce Production Support professional with 3 years of experience in L1/L2 support or administration.
Requirements
- 3 years of experience in L1/L2 Salesforce production support or administration
- Strong knowledge of Salesforce configuration, including profiles, roles, workflows, validation rules, and approval processes
- Experience with Apex debugging, SOQL queries, and Lightning components troubleshooting
- Familiarity with Salesforce security model, data management, and sharing settings
- Experience with Salesforce api integrations debugging
- Experience working with JIRA, ServiceNow, or other ticketing systems
- Basic understanding of Salesforce development tools (Developer Console, Workbench)
- Knowledge of Change Management and Deployment tools (Change Sets, Gearset, Copado)
- Strong problem-solving and analytical skills
- Excellent communication skills for user support and issue resolution
Requirements Summary
3 years of experience in L1/L2 Salesforce production support or administration. Strong knowledge of Salesforce configuration, including profiles, roles, workflows, validation rules, and approval processes. Strong problem-solving and analytical skills
