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Softtek
SAP Service Manager
Join Softtek as an SAP Service Manager in Mexico. Leverage ServiceNow skills to manage SLAs, lead teams, and ensure top-tier IT service delivery.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Asset Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 24, 2025
This SAP Service Manager position is seeking a qualified individual to ensure compliance with SLAs and provide high-quality service to customers. The role involves managing incidents, coordinating action plans, leading support teams, and developing performance reports. It requires strong leadership, communication skills, and a good understanding of IT service management.
Requirements
- Minimum Bachelor's degree in Administration, Engineering in Systems, Industrial or related field.
- Minimum of 3–5 years of experience in IT service management or similar roles.
- Knowledge in ITSM and tools such as ServiceNow, Remedy, Jira, or others.
- Desirable ITIL certification (Foundation or above).
- Experience in managing SLAs/OLAs and contract management.
- Leadership, assertive communication and problem-solving skills.
- Intermediate English (desirable, according to customers).
Requirements Summary
Bachelor's degree in related field. 3-5 years IT service management experience. Knowledge of ITSM tools (ServiceNow, Jira) and ITIL (Foundation or above)
