SAP Signavio Support Engineer (m/w/d)

SAP is seeking an SAP Signavio Support Engineer to assist customers with their technical issues. The role involves troubleshooting, resolving issues, user training, and maintaining knowledge base content. The position can be part time or full time, and includes supporting various internal teams and improving internal processes. SAP fosters a collaborative and inclusive work environment focused on learning and growth.

Requirements

• 3+ years' experience in Customer Service, ideally in B2B Cloud Software companies.
• Strong analytical thinking and problem-solving skills.
• Fluent German knowledge (M.E.E. customer interaction required).
• Experience with DBMS, web applications, and SSO technologies.
• Experience using KCS to create and maintain knowledge articles.
• Knowledge of Databases (SQL Management Studio or MySQL Workbench etc.) is a benefit.
• Experience working in Ticket systems (Jira/ServiceNow) and documentation systems (Confluence/SharePoint).

Benefits

• Career Development
• Inclusive Work Environment
• Flexible Working Models