Second Line Desktop Support

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world. As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment.

Requirements

• A service- and target-driven technical customer service or end-user support professional with second-line level experience with a strong troubleshooting background
• Experienced within a large, global IT environment, with excellent verbal and written communication skills – and comfortable working with stakeholders at all levels
• Proficient with Windows 11, Office 365, Android/iOS, and IT management tools (eg. SCCM, Active Directory)
• Experienced with Service Management, Service Operations, Service Desk and Incident Management using ITSM tools such as Remedy or ServiceNow.

Benefits

• Bonus scheme paid quarterly
• Autonomous and inclusive working environment
• Opportunities for progression within the UK and overseas
• Enhanced employer pension contributions with Scottish Widows
• Health cash plan - claim money back towards essential healthcare such as dental, eye care etc.
• Access to Thrive 24-hours a day - a leading and NHS clinically approved app which focuses on general wellbeing
• Long service recognised every 5 years
• Life assurance up to 4 x contractual pay
• Discounted branded products
• Free, onsite parking
• Subsidised staff restaurant
• 25 holidays + 8 bank holidays
• My Staff Shop - access to exclusive benefits, free advice and savings - providing great discounts from thousands of the UKs largest retailers & service providers.