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ServiceNow
Senior Account Escalation Manager
Join ServiceNow in Orlando as a Senior Account Escalation Manager. Leverage your 7+ years of experience and emotional intelligence to support customers using ServiceNow solutions. Enjoy competitive pay and generous benefits.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 1, 2025
At ServiceNow, we're changing the way people work. We're seeking a Senior Account Escalation Manager to join our team and support customers who require a high-touch, personalized approach during periods of elevated need.
Requirements
- Experience thinking critically about how AI can be integrated into work processes, decision-making, or problem-solving
- 7+ years of relevant experience in roles such as account management, escalations, technical support, or critical incident management
- Strong emotional intelligence (EQ), allowing you to communicate with empathy, build trust, and navigate high-pressure situations with professionalism
Benefits
- competitive compensation
- generous benefits
- professional atmosphere
Requirements Summary
7+ years of experience in account management, escalations, technical support, or critical incident management. Experience thinking critically about AI and strong emotional intelligence
