Senior Analyst, ServiceNow Administration and Development

Coordinate and fulfill ServiceNow platform requests, perform daily health checks, and execute preventive maintenance services. Perform root cause analysis and recommend corrective actions. Execute upgrades, patching, and security updates.

Requirements

• 3-5 years of IT experience
• BA, BS or equivalent experience in related field
• 2+ years of hands-on experience in developing enterprise software and solutions
• ITIL v3 or v4 certification a plus
• Experience with ServiceNow instance upgrades and patches along with strategy and execution.
• Experience with integration components such as SSO, LDAP
• Experience with web technologies such as AJAX, XML, CSS, HTML, JavaScript, Web Services (SOAP, REST)
• Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design, and/or software engineering principles
• Understanding of Incident Management, Change Management, Configuration Management, and Release Management as it relates to ITIL
• Experience with Run book automation and data integration
• Experience with a scripting language, such as PowerShell, Perl or Python
• Experience with GCP or AWS Cloud Infrastructure

Benefits

• equal opportunity employer
• supports inclusive workplace that values diversity of thought, experience and background
• celebrates the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day