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Clifford Chance
Senior Business Analyst - Service Now 18 Month FTC
Join Clifford Chance as a Senior Business Analyst in Canary Wharf, London. Leverage ServiceNow expertise for digital transformation in a collaborative role.
Direct Hire
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Change Management
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 29, 2025
This is a full-time position for a Senior Business Analyst within ServiceNow, requiring experience with ServiceNow platforms and digital transformation. The role involves collaborating with global teams, managing process digitalisation, and providing technical expertise on various ESM tools. The position is offered on a temporary basis (18 months) and requires a willingness to learn emerging technologies.
Requirements
- ESM & Digital Transformation Experience
- ServiceNow Platform Knowledge
- Cross-Functional Collaboration
- Change Management & Process Digitalisation
- Technical Competence (Microsoft Office and ServiceNow)
- Service Excellence Mindset
- Organisational & Project Management
- Stakeholder Management
- Collaborative Leadership
- Commercial Acumen
- Training & Knowledge Transfer
Requirements Summary
ESM experience, ServiceNow platform knowledge, and strong collaboration skills are key. Must be highly organised and capable of providing ESM training
