TELUS

Senior Customer Solutions Architect- Service Now

Join TELUS in Vancouver as a Senior Customer Solutions Architect for ServiceNow. Leverage ITSM, CSM, and HRSD skills to drive customer success. Enjoy competitive benefits and career growth.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Customer Service Management
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Discovery
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Human Resources Service Delivery
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IT Asset Management
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IT Operations Management
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IT Service Management
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Strategic Portfolio Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - Human Resources
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Certified Implementation Specialist - IT Service Management
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Certified Implementation Specialist - Strategic Portfolio Management

Job description

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Posted on:
 
May 9, 2025

As a Senior Customer Solutions Architect- Service Now, you will bridge the gap between our Sales team and prospective customers, ensuring the successful implementation and adoption of ServiceNow solutions. You will tailor value messaging to address the specific challenges, needs, and use cases of our customers, driving impactful business outcomes.

Requirements

  • Strong organizational skills and time management
  • Experience delivering discovery and requirements workshops, Proof of Concepts, and engaging software demonstrations
  • Experience and/or certifications with one or more ServiceNow modules: ITSM, CSM, SPM, HRSD, ITAM/SAM, and ITOM

Benefits

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills

Requirements Summary

3+ years' experience in a ServiceNow consulting role with large enterprise customers, Experience delivering discovery and requirements workshops, Proof of Concepts, and engaging software demonstrations