Senior Customer Success Manager - Telecommunications

ServiceNow is seeking a Senior Customer Success Manager to be a trusted advisor and single point of contact for customers, guiding them through their post-sale journey and maximizing the value of their ServiceNow investments. The role involves building strategic relationships, driving adoption, and ensuring successful outcomes through personalized guidance, data-driven insights, and continuous collaboration with internal teams. ServiceNow is a global market leader with AI-enhanced technology serving over 8,100 customers, including 85% of the Fortune 500.

Requirements

• Drive Business Outcomes
• Strategic Guidance
• Customer Success & Adoption
• Create Tailored Success Plans
• Lead Issue Resolution
• Drive Innovation
• Cross-Functional Collaboration
• Excellent Communication

Benefits

• Flexible Work Arrangements