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ServiceNow
Senior Customer Success Manager
Join ServiceNow as a Senior Customer Success Manager in Munich. Leverage AI and ServiceNow expertise to drive customer adoption and success. 8+ years in SaaS required.
The Mothership
Senior
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
August 21, 2025
ServiceNow is seeking a Senior Customer Success Manager to build strategic relationships with customers, drive adoption of their AI-enhanced platform, and ensure business outcomes are achieved through personalized guidance. This role combines relationship management, operational excellence, and data-driven insights to maximize customer value. The ideal candidate will be a trusted advisor and a key player in ServiceNow's Customer Success team.
Requirements
- Experience in integrating AI into work processes
- Fluent C-level German and English
- Experience in SaaS or IT Industry
- 8+ years of experience working in a technology-driven, consultative environment
- Proven Customer Success Track Record
- Strong interpersonal and analytical skills
- Entrepreneurial mindset
- Collaborative and cross-functional skills
- Excellent communication skills
- Right to work in the country
Requirements Summary
8+ years of experience, C-level German/English fluency, and SaaS/IT background. Strong analytical and interpersonal skills are needed
