Senior Customer Success Manager

ServiceNow is seeking a Senior Customer Success Manager to be a trusted advisor and single point of contact for ServiceNow's portfolio of customers. The role involves building strategic relationships, driving adoption, ensuring business outcomes, and providing personalized guidance. It combines relationship management, strategic thinking, and operational excellence to ensure customers experience the full value of their ServiceNow products.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Fluent German and English.
• Experience in SaaS or IT Industry: Strong knowledge of ServiceNow or similar SaaS platforms.
• 8+ years of experience working in a technology-driven, consultative environment.
• Proven Customer Success Track Record.
• Strong interpersonal skills with a proven ability to build and maintain relationships.
• Analytical & Problem-Solving Skills.
• Entrepreneurial Mindset
• Collaborative and Cross-Functional: A team player with the ability to work across various internal functions (Sales, Product, Support) to ensure alignment and success for the customer.