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ServiceNow
Senior Customer Success Manager
Join ServiceNow in Berlin as a Senior Customer Success Manager. Leverage ServiceNow expertise to drive client success, foster relationships, and enhance platform adoption.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 25, 2025
ServiceNow is seeking a Senior Customer Success Manager to act as a trusted advisor and single point of contact for clients. This role involves building long-term relationships, driving adoption of ServiceNow's platform, and ensuring business outcomes are achieved through personalized guidance and data-driven insights. The ideal candidate will work collaboratively with internal teams and contribute to both customer success and ServiceNow's innovation.
Requirements
- Experience in integrating AI into work processes
- Fluent German and English
- Strong knowledge of ServiceNow or similar SaaS platforms
- 8+ years of experience in a technology-driven, consultative environment
- Proven Customer Success Track Record
- Strong interpersonal and analytical skills
- Right to work in the country
Benefits
- Competitive salary
- Opportunity for growth
- Inclusive work environment
Requirements Summary
Experience in AI integration & SaaS. 8+ yrs experience in a tech-driven role, driving value & success. Strong customer success & analytical skills
