Senior Data Demand and Service Management Analyst

Join Digital & Technology Team in HEINEKEN Global Shared Services Center and work in a dynamic and innovative team to build the future of Heineken. As a Senior Data Demand and Service Management Analyst, you will be responsible for coordinating data services and implementing a service management framework.

Requirements

• Bachelor's or master's degree in Information Technology, Business Administration, or a related field
• 7 years of relevant experience in data demand or services delivery field / or IT service management
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Hands-on experience with large ITSM tool (e.g. ServiceNow)
• Experience in industries with strong data dependencies (finance, healthcare, retail, technology, FMCG)
• Proven ability to manage multiple projects and prioritize effectively
• Deep understanding of Business processes and relevance of data optimization
• Experience with IT Service Management (ITSM) frameworks (e.g., ITILv4 COBIT) and knowledge of best practices in service management

Benefits

• Job in a dynamic and innovative team
• Direct impact on building the future of Heineken