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ServiceNow
Senior Engagement Manager
Join ServiceNow in Chicago as a Senior Engagement Manager. Lead project delivery using ServiceNow solutions, requiring 10+ years in SaaS and strong PM skills. Competitive salary.
The Mothership
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 23, 2025
ServiceNow is seeking a Senior Engagement Manager to oversee on-time and on-budget delivery of defined solutions to customers. This role involves leading the ServiceNow resources on the project, managing the engagement governance, and coordinating with the Sales Account Team, Customer Outcomes, and Partner. The position requires a combination of project management, stakeholder management, and customer communication skills.
Requirements
- 10+ years of high-tech/SaaS industry experience
- 7+ years in Customer Engagement roles
- Strong cross-functional, technical Project Management experience
- Experience with ServiceNow products in an Enterprise
- Experience with leading key projects
- Strong documentation and presentation skills
- Experience with analytics and KPIs
- Facilitation skills
- Active listening skills
- Travel up to 40%
Benefits
- Competitive salary
Requirements Summary
10+ years SaaS experience. 7+ in customer engagement. Strong PM experience w/ ServiceNow. Excellent communication & collaboration skills
