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Abnormal Security
Senior Manager, End User Productivity & Automation
Join Abnormal Security as a Senior Manager, End User Productivity & Automation. Lead global IT support using ServiceNow for automation and analytics. 10+ years in IT required.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 11, 2025
Abnormal Security is seeking a data-driven, automation-first Senior Manager, End User Productivity & Automation to lead our global IT support experience.
Requirements
- 10+ years in IT support or end-user services, with 5+ years in a leadership role managing global remote-first teams.
- 4+ years of hands-on experience using ServiceNow to drive automation, reporting, analytics, workflow design, and platform governance.
- Demonstrated experience applying AI/GenAI tools (e.g., ChatGPT, ServiceNow Virtual Agent, or custom LLMs) to IT support workflows or data analysis.
- Strong automation mindset with experience deploying self-service platforms, virtual agents, or GenAI into IT operations.
- Metrics-driven; able to build dashboards, lead operational reviews, and turn support data into strategy.
Requirements Summary
10+ years of experience in IT support or end-user services, with hands-on experience using ServiceNow and AI/GenAI tools
