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ServiceNow
Senior Manager, Inbound Product Management - Retail
Join ServiceNow as a Senior Manager, Inbound Product Management in Santa Clara, CA. Lead retail product strategy, enhance customer experiences, and leverage ServiceNow's AI and CRM solutions. 10+ years in product management required. Benefits include health plans and 401k.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Job description
Posted on:
September 18, 2025
ServiceNow is seeking a Senior Manager of Inbound Product Management – Retail to lead the scaling of their rapidly growing Retail Service Management business. The role focuses on improving customer experiences and streamlining operations for retail employees by leveraging AI, CRM software, and customer service principles. The ideal candidate will lead a team and drive product strategy, execute releases, and maintain customer adoption.
Requirements
- 10+ years of product management experience
- 8+ years in B2B software product management
- Experience building and guiding high-performing product teams
- Deep expertise in retail technology and customer service management
- Understanding of AI and its application in work processes
Benefits
- Health plans
- 401k Plan
- ESPP
- Family leave programs
- Flexible spending accounts
Requirements Summary
10+ years product management. 8+ years B2B product management. Experience building product teams. Expertise in retail tech & customer service
Apply now
Santa Clara
|
California
United States
Senior
In-Person
Full Time
187600-328300 USD/year