ServiceNow

Senior Manager, Product Design

Join ServiceNow as a Senior Manager, Product Design in Hyderabad. Lead design teams, integrate AI, and enhance user experiences in IT and more.

ServiceNow Role Type:
ServiceNow Modules:
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Customer Service Management
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Human Resources Service Delivery
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Predictive Intelligence
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Security Operations
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Customer Service Management
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Certified Implementation Specialist - Human Resources

Job description

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Posted on:
 
May 8, 2025

As a Senior Manager, Product Design, you will change the way people work through design thinking and develop experiences using AI, Machine Learning, and Mobile technology. You will oversee a portfolio of products, work closely with Product and Engineering, and assist in conducting user needs assessment and developing user profiles.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • Minimum 5+ years of experience managing people and/or leading design teams
  • Minimum 9+ years of experience in UX Design and/or Interaction Design field
  • Enterprise product design experience in one of the following verticals: IT, Security Operations, Customer Service Management, Human Resources, Performance Analytics, or Consumer Brands
  • An inspiring portfolio representing the process you follow to build insanely great experiences
  • Expert with Sketch, Photoshop, or other design tools
  • Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools.
  • Strong written and verbal English communication skills
  • Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
  • Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
  • Ability to work with minimal supervision in a fluid, fast-paced and truly agile environment
  • High level of initiative, good sense of humor, and a “make it work” ethos

Benefits

  • Not specified

Requirements Summary

5+ years of experience managing people and/or leading design teams, 9+ years of experience in UX Design and/or Interaction Design field, enterprise product design experience