Senior Operations Manager

Senior Operations Manager responsible for managing day-to-day operations of the client contract, acting as single point of contact for network and service-related matters, and directing Contractor’s technical staff and subcontractors.

Requirements

• Master's degree or higher in an engineering discipline (foreign equivalents accepted)
• Alternatively: Seven (7) additional years of relevant work experience may substitute for the degree requirement
• Ten (10) years or more of work experience in relevant operational or security engineering roles
• Strong understanding of Florida government business practices, with specific knowledge of the State of Florida operations, specific to agencies, cities, counties and universities
• Proven experience in managing real-time monitoring, incident response, escalation paths, business continuity and disaster recovery, including the development and implementation of DR plans
• Familiarity with multi-tier incident management, root cause analysis (RCA), and post-incident reviews (PIRs)
• Deep understanding of tools such as SIEMs, SNMP/NMS platforms, packet capture tools, IDS/IPS, and syslog analysis
• Strong knowledge of MPLS, SD-WAN, VPN, QoS, VRF, and enterprise IP routing
• Experience leading troubleshooting and restoration efforts for service-impacting events
• Operational familiarity with CPE deployment, backbone routing, circuit provisioning, and failover configurations
• Proficiency with firewalls, DDoS mitigation, centralized VPN, access control lists, and log analysis
• In-depth knowledge of telecommunications industry standards for performance and security
• Experience with modern information security architecture and security tools
• Familiarity with applicable federal and state regulations related to security
• Strong understanding of technologies and processes used to maintain secure and reliable telecommunications networks, specifically as related to the contract
• NOC Tools: SolarWinds, NetFlow, ThousandEyes, Splunk, LogicMonitor
• SOC Tools: Palo Alto, Fortinet, Cisco ASA/Firepower, Crowdstrike, SentinelOne, Splunk SIEM
• Ticketing/Workflow: ServiceNow, Jira, Remedy
• U.S. Citizen
• Professional Certifications such as: CISM, CISSP, GIAC, CCNP/CCIE, JNCIP/JNCIE, ITIL v4, PMP or Lean Six Sigma

Benefits

• Full medical, dental, and vision insurance
• 401(k) or 403(b) retirement savings plan
• Flexible paid time off
• EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law