ServiceNow

Senior Principal Engagement Manager, Federal - Secret Clearance

Join ServiceNow as a Senior Principal Engagement Manager in Vienna, VA. Lead projects, enhance customer experiences, and leverage ServiceNow skills. Security clearance required. Benefits include health plans, 401(k), and competitive OTE.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Sales
ServiceNow Modules:
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ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
September 29, 2025

ServiceNow is seeking a Customer Engagement Manager to lead initiatives, manage projects, and deliver exceptional customer experiences. This role involves strategic project management, stakeholder engagement, and continuous improvement. ServiceNow aims to transform how organizations work with its AI-enhanced platform.

Requirements

  • Active Security Clearance Required
  • 15+ years of high-tech/SaaS industry experience
  • 10+ years in Customer Engagement roles
  • 15+ years of ERP/CRM software experience (e.g., ServiceNow)

Benefits

  • Health plans
  • Flexible spending accounts
  • 401(k) Plan
  • Employee Stock Purchase Plan
  • Family Leave Programs
  • Sales positions typically offer a competitive On-Target Earnings (OTE) incentive compensation structure

Requirements Summary

Active security clearance is needed. 15+ years of experience in tech/SaaS. 10+ years in customer engagement. BS degree preferred