Senior Principal Product Manager, Now Next AI

ServiceNow is seeking a Senior Product Manager to lead its transformation into an AI-native company. The role involves working with customers and engineers, building scalable product patterns, and driving lightweight experiments. The ideal candidate will be hands-on with the platform and a strong advocate for the customer voice.

Requirements

• 12+ years of product management experience in enterprise SaaS, AI/ML, or data platforms.
• Hands-on builder experience with engineers and a proven track record of shipping products.
• Comfort with APIs, data models, AI/ML concepts or workflow systems.
• Skilled at uncovering root problems in customer settings.
• Ability to abstract from one-off use cases to repeatable product capabilities.
• Strong collaborator, energetic in a fast-moving environment.
• Skill in pattern thinking and customer obsession.

Benefits

• Health plans
• 401(k) Plan
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs