Senior Product Success Manager

ServiceNow is seeking a Senior Product Success Manager to manage and drive the resolution of highly visible customer situations, ensuring customer satisfaction. This role involves leading technical issues, mentoring resources, and collaborating with R&D teams to enhance the Risk application suite. The ideal candidate will possess strong customer engagement, problem-solving skills, and a passion for the ServiceNow platform.

Requirements

• 6+ years of experience in a B2B client-facing role (Business Consulting, Professional Services, Solution Architecture).
• Proven experience in defining and deploying 'to be' best practice GRC processes and in identifying solutions from a people, process, and technology perspective.
• Strong understanding and experience with leading GRC toolsets such as ServiceNow, OneTrust, MetricStream, RSA Archer, BWise, and SAP.
• Extensive hands-on experience with one or more leading GRC products.
• Deep sense of empathy for the customer and genuine passion in helping them succeed.
• Familiarity with frameworks like COSO, COBIT, NIST, ISO and SOX, GDPR regulations are preferred.

Benefits

• Competitive salary
• Opportunities for professional development