ServiceNow

Senior Sales Operations Manager - Resource Management & Capacity Management

Join ServiceNow as a Senior Sales Operations Manager in Waltham, MA. Leverage ServiceNow skills for resource management and capacity planning. 5+ years required. Benefits include health plans, 401(k), and flexible time off.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Sales
ServiceNow Modules:
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ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
September 29, 2025

ServiceNow is seeking a Senior Sales Operations Manager to partner with the Product Excellence leadership team to manage resource allocation and capacity planning for AI-enhanced technology. This role will involve collaboration with various teams, forecasting resource needs, and implementing resource management tools. The position focuses on ensuring alignment between resources and supporting workflow and coE teams.

Requirements

  • 5+ years in resource management
  • Strong understanding of project management, business processes, and talent management
  • Excellent communication, interpersonal, and strategic thinking skills
  • Ability to work independently
  • Ability to work cross functionally

Benefits

  • health plans
  • 401(k) Plan with company match
  • ESPP
  • matching donations
  • flexible time away plan
  • family leave programs

Requirements Summary

5+ years of experience in resource management. Strong project mgmt & business process skills. Ability to work independently and cross-functionally