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Deutsche Bank
Senior Service now Business Analyst, AVP
Senior ServiceNow Business Analyst, AVP at Deutsche Bank, Pune. Lead CMDB, ITOM, ITAM, ITSM platform engineering. 10+ yrs IT, 4+ ServiceNow BA exp required. ITSM modules expertise. Premium benefits included.
Direct Hire
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Configuration Management Database
IT Asset Management
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 9, 2025
Join the Foundational Platforms team as a Senior ServiceNow Business Analyst, AVP, and contribute to the engineering of the ServiceNow platform that runs the bank's CMDB, ITOM, ITAM, and ITSM processes. You will work with a global team, elicit requirements, design and implement solutions, and collaborate with top ServiceNow Engineers and Business Analysts.
Requirements
- Minimum 10 years of experience working in dynamic IT environment
- Minimum 4 years of experience working as a ServiceNow Business Analyst
- ServiceNow in-depth product knowledge in ITSM (Incident, Problem, Change, Knowledge, Service Request)
- Experience working in Scaled Agile environment
- Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities
Benefits
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Requirements Summary
10+ years of IT experience, 4+ years of ServiceNow experience, ServiceNow ITSM expertise, Scaled Agile experience, advanced analytical skills
