Deutsche Bank

Senior ServiceNow Business Analyst

Senior ServiceNow Business Analyst at Deutsche Bank, Birmingham. Lead ITSM/ITOM/ITAM solutions for global enterprise platform. Requires 5+ yrs BA experience, ServiceNow expertise, Agile knowledge. Hybrid, competitive salary, comprehensive benefits.

ServiceNow Role Type:
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Business Process Analyst
ServiceNow Modules:
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IT Asset Management
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IT Operations Management
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
July 30, 2025

Join Automation Platforms as a Senior ServiceNow Business Analyst and contribute to the strategy and development of the ServiceNow Enterprise Platform. Work with a global team and have opportunities to elicit requirements, design, and implement solutions used by tens of thousands of users worldwide.

Requirements

  • Significant experience of working in dynamic IT environment as a ServiceNow Business Analyst
  • ServiceNow in-depth product knowledge in one or more of the following areas: ITSM, ITOM, ITAM
  • Proven experience of Highly Skilled Business Analyst in taking high-level requirements and working with stakeholders
  • Experience working in Scaled Agile environment
  • Advanced analytical and problem-solving experience
  • Excellent communication skills

Benefits

  • Hybrid Working
  • Competitive salary
  • Non-contributory pension
  • 30 days' holiday plus bank holidays
  • Life Assurance and Private Healthcare
  • Flexible benefits
  • Opportunity to support CSR programme

Requirements Summary

5+ years of experience as a ServiceNow Business Analyst, in-depth product knowledge, experience in Scaled Agile environment, and advanced analytical skills