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ServiceNow
Senior Servicenow Developer - ITSM & AI
Join ServiceNow in Hyderabad as a Senior Developer specializing in ITSM & AI. Leverage 6+ years of ServiceNow expertise, AI integration, and workflow automation.
The Mothership
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
IT Service Management
Integration Hub
Problem Management
Virtual Agent
Workflow Automation
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 8, 2025
We are looking for an experienced Full Stack ServiceNow ITSM Developer with expertise in Agentic AI to enhance IT Service Management ITSM solutions. The ideal candidate should have hands-on experience in ServiceNow development, scripting, AI integration and workflow automation.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 6+ years of hands-on experience in ServiceNow ITSM development
- Strong proficiency in JavaScript Glide Scripting Business Rules and UI policies
- Experience integrating Agentic AI for automated decision-making and workflow automation
- Knowledge of ITIL processes with expertise in Incident, Change and Problem Management
- Familiarity with ServiceNow Virtual Agent, AI Ops and Performance Analytics
- Hands-on experience with REST/SOAP API integrations and external AI models
Benefits
- Be part of an innovative team driving AI-powered ITSM transformation
- Engage in pioneering AI automation and workflow optimization initiatives
- Grow your expertise in ServiceNow AI/ML integrations and enterprise IT service automation
Requirements Summary
6+ years of hands-on experience in ServiceNow ITSM development, strong proficiency in JavaScript Glide Scripting Business Rules and UI policies, knowledge of ITIL processes with expertise in Incident, Change and Problem Management
