Senior Support Account Manager - Federal

ServiceNow is seeking a highly motivated and professional Senior Support Account Manager to deliver world-class customer satisfaction. This role involves proactive and reactive services for high-profile, strategic customers, while focusing on cross-functional teamwork and delivering impactful solutions. The position requires strong communication skills and a commitment to continuous improvement and customer experience.

Requirements

• Experience in integrating AI into workflows
• Excellent written and oral communication skills
• Experience dealing with technical support teams
• Understanding of ITSM in enterprise environments
• Working knowledge of ITIL incident, problem and release management processes
• Ability to work with tight schedules and fast paced environments

Benefits

• Competitive salary
• Equity (when applicable)
• Variable/incentive compensation
• Flexible benefits including health plans, ESPP, and family leave programs
• Childcare and caregiving benefits
• Learning experience platform
• Mentoring program
• Team building activities
• Employee belonging groups
• Volunteering