Senior Support Account Manager - Federal

ServiceNow is seeking a highly motivated Senior Support Account Manager to deliver world-class customer satisfaction, supporting strategic accounts with proactive and reactive services. The role involves driving cross-functional teams, managing performance, and acting as a central point of contact. ServiceNow values inclusion, diversity, and sustainability, providing resources for employee well-being and professional development.

Requirements

• Leveraging AI into work processes and problem-solving
• Excellent written and oral communication skills
• Experience dealing with technical support teams
• Working knowledge of ITSM in enterprise environments
• Comfortable interacting with all levels of management
• Ability to effectively work in a fast-paced and global environment
• Broad technical understanding in a cloud software environment

Benefits

• Health plans
• 401k Plan with company match
• Equity
• Flexible spending accounts
• Flexible time away plan
• Family leave programs
• Parental leave programs