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ServiceNow
Senior Support Account Manager - German Speaking (Service Delivery)
Join ServiceNow as a Senior Support Account Manager in Boersenstrasse. Leverage ITSM and AI skills to enhance customer satisfaction. B2+ German required.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 22, 2025
ServiceNow is seeking a highly motivated Senior Support Account Manager to deliver world-class customer satisfaction, act as a central point of contact for all support-related activities, and drive cross-functional teams to resolve customer issues. The role requires a blend of proactive and reactive services and a deep understanding of ServiceNow applications and business needs.
Requirements
- Experience in integrating AI into workflows.
- Excellent communication skills in English and German (B2+ in German).
- Experience dealing with technical support teams.
- Fundamental understanding of ITSM in enterprise environments and global deployments.
- Comfortable interacting with all levels of management.
- Working knowledge of ITIL incident, problem and release management process and procedures.
- Broad technical understanding in a cloud software environment.
Benefits
- Competitive salary
- Supportive teams
- Career development opportunities
- Well-being programs
- Family support resources
- Parental leave programs
- Childcare and caregiving benefits
- Learning experience platform
- Tuition reimbursement program
- Global mentorship program
- Team building activities
- Volunteer programs
- Community outreach programs
Requirements Summary
Bachelor's degree or equivalent. B2+ German proficiency. Experience with AI integration & ITSM. ITIL knowledge required
