Senior Systems Engineer

As a Senior Systems Engineer, you will provide third-line expertise in Windows server and cloud infrastructure technologies. This role is pivotal in maintaining system stability and resolving complex incidents across our customer base.

Requirements

• Provide expert-level technical support across Windows Server, Active Directory, Microsoft Azure, Microsoft 365, and virtualisation platforms.
• Lead on resolution of complex incidents and problems escalated by Systems Engineers and Analysts.
• Implement standard changes, patching, backup management and platform upgrades across customer environments.
• Act as technical escalation point within the squad and during shift; maintain clear records within ITSM tooling.
• Collaborate with engineers across shifts to ensure accurate handovers and continuity of service.
• Use CMDB, dependency mapping and monitoring insights to support root cause analysis and reduce recurrence.
• Contribute to and enhance operational runbooks and knowledge articles in ServiceNow.
• Support continual service improvement by identifying trends and recommending monitoring, automation, or documentation improvements.
• Apply critical thinking to emerging issues and adapt quickly to changing operational conditions.
• Provide informal mentoring to Engineers and Analysts on shift, acting as a technical role model.

Benefits

• Wellbeing focused
• Annual Leave
• Employee Assistance Programme
• Personal Growth
• Development Programmes
• Performance Bonus
• Online Learning Platform: SkillsHub!
• Financial wellbeing
• Pension Scheme
• Income protection insurance
• Recognition
• Performance & Talent
• Making a Difference
• MatchIt!
• Volunteering Time
• Pennies from Heaven