Senior Technical Consultant – ServiceNow IT Workflows

This Senior Technical Consultant – IT Workflows role is focused on guiding federal customers through ServiceNow ITSM implementations. The role involves designing, configuring, and optimizing ServiceNow solutions to accelerate business outcomes and drive IT transformation. The consultant will serve as a technical expert for IT Service Delivery, supporting process definition and guiding customers with out-of-the-box capabilities.

Requirements

• Experience leveraging or evaluating how AI can be integrated into IT processes (e.g., workflow automation, insights, problem-solving).
• 5+ years of hands-on configuration/development experience with enterprise technologies, including integrations and portals.
• Maintained skills/certifications in CIS-ITSM (and other ServiceNow risk implementation certifications).
• Proven ability to influence and consult with IT sponsors/stakeholders.
• Strong background in Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and SaaS platforms.
• Familiarity with leading enterprise tools and systems such as Office 365, Teams, Workday, Twilio, etc.
• Excellent communication, facilitation, and interpersonal skills with a customer-first mindset.
• Ability to thrive in culturally diverse environments.
• A proven team player and mentor, with experience building strong delivery teams.

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional development