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Senior Technical Consultant (Integrations/AI), Platform Products Expert Implementation Services
Join ServiceNow in Austin as a Senior Technical Consultant (Integrations/AI). Leverage ServiceNow skills to design integrations, automate workflows, and enhance AI solutions. 5+ years in integration tech required; CAD & CIS certifications preferred. Enjoy competitive salary and professional development opportunities.
Job description
ServiceNow is seeking a Senior Technical Consultant (Integrations/AI) to drive customer success through integrations and AI solutions. The role involves designing and implementing integrations between ServiceNow and third-party platforms, automating workflows, and resolving complex system problems. The consultant will focus on accelerating and driving customer business outcomes and delivering transformative integration architectures, particularly within the context of AI solutions.
Requirements
- At least 5 years of configuration/development experience for complex, highly capable, integration technologies
- Demonstrated ability to influence and consult (providing options with pros, cons, and risks)
- Maintain at least 2 ServiceNow mainline CIS certifications
- Maintain ServiceNow Certified Application Developer (CAD) certification
- Act as a technical lead on any engagement
- Experience with architecting systems integrations and creating complex high level architecture diagrams
- Extensive experience with Integration Technologies (Web Services, middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR, etc.) and working with SaaS technologies
- Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI
- Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent
- Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued
- Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
- Experience with data management, database design, and database concepts
- Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
- Proven team building and mentoring skills
- Analytical and problem-solving abilities
- Up to 30% travel annually
Benefits
- Competitive Salary
- Opportunities for Professional Development
- Inclusive Work Environment
