Senior Technical Consultant , Platform (Federal)

ServiceNow is seeking a Principal Technical Consultant, Integrations Specialist to drive customer business outcomes by consulting with customers and configuring ServiceNow Integrations. This role involves leveraging AI tools, automating workflows, and resolving complex system integrations within a ServiceNow platform. The Consultant will focus on enhancing AI solutions, architecting integration architectures, and providing expert problem-solving support to a customer engagement team.

Requirements

• Active Security Clearance Required
• At least 6 years of configuration/development experience for complex, highly capable integration technologies
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment
• Maintain at least 2 ServiceNow mainline CIS certifications
• Maintain ServiceNow Certified Application Developer (CAD) certification
• Experience with architecting systems integrations and creating complex high level architecture diagrams
• Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies
• Knowledge of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI
• Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued
• Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
• Experience with data management, database design, and database concepts
• Strong Javascript skills with practical experience
• Experience with Self Hosted implementations and/or Domain Separation is a plus
• Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
• Proven team building ability
• Analytical and problem-solving abilities
• Good presentation and report-writing skills
• Up to 30% travel annually