adesso SE

Senior Technical Consultant ServiceNow (all genders)

Senior Technical Consultant ServiceNow at adesso SE in Karlsruhe. Lead ServiceNow implementations (ITSM, CSM, FSM). Requires CS degree, CSA/CIS certification, ITIL/BPMN/JavaScript expertise. Collaborative culture, career growth.

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Senior
ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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Customer Service Management
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Governance, Risk, and Compliance
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Application Developer
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Certified Implementation Specialist - Field Service Management
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
November 23, 2025

We are one of the top addresses in the IT world and focus on optimizing our customers' core business processes. Through the smart use of tailored IT solutions, we support our customers in extracting the best from their business and current technologies. Our success, however, is only achieved through one thing: the people at adesso!

Requirements

  • Studies and qualification: You have successfully completed a (federal) university degree in the field of computer science or comparable fields.
  • ServiceNow experience: Several years of experience in the consulting environment with a focus on ServiceNow (acquisition, initiation and planning, conception, implementation and operation)
  • Certifications: Certified in ServiceNow as a Certified System Administrator, desirable are additional certifications as a Certified Implementation Specialist (e.g. ITSM, CSM, FSM, SIR, IRM / GRC) or Certified Application Developer
  • Technical knowledge: Very good knowledge in the handling of solution and interface concepts as well as in industry standards such as ITIL, BPMN, JavaScript and SQL
  • Project methods: Proven experience in project methods (waterfall, Scrum or hybrid), ideally certified in PRINCE2 and/or PMI and/or Scrum
  • Language skills: Very good German and good English skills

Benefits

  • Collegial, family-like and on eye level - we live exchange, team spirit and a respectful handling of each other.
  • Diversity and different perspectives are valued here just as much as you as a person.
  • A comprehensive training offer and a transparent career progression model for all ensure that your development at us does not stand still.

Requirements Summary

Studies in computer science, several years of ServiceNow experience, and certifications as a Certified System Administrator or Certified Implementation Specialist