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ServiceNow
Senior Technical Support Engineer - Platform Tech
Join ServiceNow as a Senior Technical Support Engineer in Heredia. Leverage your 4+ years of support experience and multilingual skills to resolve complex issues and enhance customer satisfaction.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 5, 2025
ServiceNow is seeking a Senior Technical Support Engineer to join their global organization. The ideal candidate will have 4+ years of customer-facing technical support experience and proficiency in Portuguese, English, and Spanish. The role involves resolving technical cases, providing excellent customer support, and contributing to process and product improvements.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 4+ years customer facing technical support experience
- Proficiency in Portuguese, English, and Spanish
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
Benefits
- Work Personas: We approach our distributed world of work with flexibility and trust.
- Equal Opportunity Employer
- Accommodations: We strive to create an accessible and inclusive experience for all candidates.
- Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations,
Requirements Summary
4+ years of customer-facing technical support experience, proficiency in Portuguese, English, and Spanish, ability to troubleshoot complex technical issues, and commitment to quality and customer service
