Senior Technical Support Engineer - Platform Technologies

ServiceNow is seeking a Senior Technical Support Engineer to guide customers during critical issues. The role focuses on resolving technical cases, providing excellent customer support, and contributing to platform improvements. The ideal candidate will be committed to providing amazing customer experiences and possesses a strong understanding of the ServiceNow platform and cloud technologies.

Requirements

• Bachelor’s degree in Computer Science or a related technical field, or 1+ years of relevant experience in a technical support environment.
• Foundational understanding of object-oriented programming languages (e.g., Java).
• Basic knowledge of web application components and architecture.
• Familiarity with scripting languages such as JavaScript, Python, Perl, Unix Shell, and Windows Shell.
• Working knowledge of Linux/Unix operating systems.
• Experience with relational databases (e.g., MySQL, Oracle).
• Strong commitment to ongoing learning and professional development.
• Ownership mindset with accountability for actions and outcomes.
• Excellent written and verbal communication skills.

Benefits

• Competitive salary
• Opportunities for professional development