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ServiceNow
Senior Technical Support Engineer - TSM
Join ServiceNow as a Senior Technical Support Engineer in Heredia. Leverage your 4+ years of experience to resolve complex issues on the ServiceNow platform.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 6, 2025
The Senior Technical Support Engineer - TSM will resolve technical cases created by customers, providing amazing customer support experiences using skills that include building trust, showing empathy and excellent communication. The engineer will understand the ServiceNow platform and all core functionalities, employ various diagnostic tools to isolate the potential cause of the issue, and manage and resolve challenging issues assigned to them.
Requirements
- 4+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
Benefits
- Equal Opportunity Employer
- Export Control Regulations
- Accommodations
Requirements Summary
4+ years customer facing technical support experience, experience in AI integration, ability to troubleshoot complex technical issues and read basic Java/JavaScript code
