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ServiceNow
Senior Technical Support Engineer
Join ServiceNow as a Senior Technical Support Engineer in Sydney. Leverage your 5+ years of experience to resolve complex issues and enhance customer satisfaction using ServiceNow modules.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 19, 2025
ServiceNow is seeking a Senior Technical Support Engineer to enable customers with their platform. The role involves managing and resolving complex issues, providing technical guidance, and ensuring customer satisfaction. The engineer will also contribute to process improvements and be part of strategic initiatives.
Requirements
- 5+ years of experience with application technical support or software development
- Demonstrated analytical and problem-solving skills
- Proficiency in troubleshooting log files and debugging concepts
- Experience with incident management, knowledge base, defect management, and escalation management
- Experience in troubleshooting SaaS/web applications
- Experience in troubleshooting JavaScript Code
- Excellent written and verbal communication skills
- Experience in scripting languages (Python, Perl, Unix Shell, Windows Shell)
Requirements Summary
5+ years experience, strong analytical/problem-solving skills, and proficiency in troubleshooting SaaS platforms. Bachelor’s degree in computer science or equivalent experience
