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ServiceNow
Senior Technical Support Engineer
Join ServiceNow as a Senior Technical Support Engineer in Santa Clara, CA. Leverage your ServiceNow skills to resolve complex issues and enhance customer support.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 1, 2025
The Senior Technical Support Engineer is responsible for resolving technical cases created by customers, providing excellent customer support experiences, and working collaboratively to manage and resolve challenging issues.
Requirements
- 4+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
Benefits
- Base pay of $103,000 - $175,100
- Equity (when applicable)
- Variable/incentive compensation
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
Requirements Summary
4+ years of customer-facing technical support experience, ability to troubleshoot complex technical issues, and basic knowledge of Java/JavaScript
