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ServiceNow
Senior Technical Support Engineer (Technology Service Management / Employee & Customer Management team)
Join ServiceNow in Tokyo as a Senior Technical Support Engineer. Leverage ServiceNow skills to resolve complex issues, enhance customer success, and drive improvements. 4+ years in support required.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 31, 2025
ServiceNow is seeking a Senior Technical Support Engineer to guide customers through critical technical issues, ensuring timely resolution and upholding ServiceNow's high standards. This role involves utilizing knowledge of core ServiceNow platform functions and employing diagnostic tools to identify and resolve complex issues. The engineer is critical for customer success and contributes to process and product improvements.
Requirements
- Experience in leveraging AI in work processes and problem-solving
- Troubleshooting difficult technical issues
- Ability to read basic Java/JavaScript code
- Personal commitment to quality and customer service
Requirements Summary
4+ years customer support exp. ability to troubleshoot complex issues, ability to read code. Commit to quality & customer service
