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ServiceNow
Solution Architect - CRM
Join ServiceNow in Tokyo as a Solution Architect - CRM. Leverage your 15+ years in professional services to enhance customer outcomes using ServiceNow's platform.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Sales
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 2, 2025
ServiceNow is seeking a Solution Architect - CRM to join the Customer Outcomes team. This role focuses on enhancing customer outcomes by driving co-delivery models, developing executive relationships with large enterprise customers, and managing customer roadmaps. The architect will also contribute to account strategy and expansion efforts. ServiceNow has been a global leader in AI-enhanced technology, helping organizations streamline processes and improve their work.
Requirements
- Fluent in Japanese and English
- Authorized to work in Japan
- 15+ years of progressive experience in professional services
- Management consulting leadership role
- Deep understanding of digital transformation
- Expertise in digital transformation design
- Executive relationships with CIO, CFO, CHRO
- 6+ years of large program experience
- 5+ years large program experience
Requirements Summary
15+ years professional services exp, consulting leadership, and deep digital transformation knowledge. Executive relationship building and Salesforce experience needed
