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ServiceNow
Senior UX Researcher, Customer & Partner Experiences
Join ServiceNow in San Diego as a Senior UX Researcher. Leverage your UX skills and AI integration experience to enhance customer experiences. Benefits include health plans and 401(k).
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 22, 2025
ServiceNow is seeking a Senior UX Researcher, Customer & Partner Experiences to represent customer needs across the product lifecycle. This role involves applying research techniques, collaborating with product and design teams, and validating feature and design direction. The company is a global leader in AI-enhanced cloud technology with over 8,000 customers.
Requirements
- Experience in integrating AI into work processes.
- Solid experience in applying customer-centered research techniques.
- Understanding of user interface design, usability evaluation techniques, and task analysis.
- Portfolio of research work.
- Excellent presentation skills.
- Ability to learn new technical concepts quickly.
Benefits
- Health plans
- 401(k) Plan with company match
- Family leave programs
- Flexible time away plan
- Flexible time away plan and family leave programs
Requirements Summary
5+ years of research experience. Solid understanding of user research, design, and UX. Portfolio demonstrating research work
Apply now
San Diego
|
California
United States
Senior
In-Person
Full Time
126700-215400 USD/year