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BNY
Senior Vice President, Infrastructure Services
Join BNY as Senior VP, Infrastructure Services in Lake Mary, FL. Leverage ServiceNow for Incident, Problem, and Change management. Competitive pay & benefits.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 24, 2025
BNY is seeking a Service Management Product Specialist to join their Technology Services Group. The role involves providing expert knowledge of ServiceNow, driving product management for Incident, Problem, and Change controls, and ensuring compliance with ITIL and governance standards. The position offers the opportunity to impact the investment process and contribute to a leading global financial services company.
Requirements
- Provide knowledge with ServiceNow capabilities in Incident, Problem, and Change.
- Drive Product Management for Incident, Problem, and Change controls within ServiceNow.
- Present data and information to Senior Management.
- Enforce existing KPIs to track effectiveness across modules.
- Implement and enforce governance policies and standards for Incident, Problem, and Technical Change Management.
- Monitor and report on Incident, Problem, and Change metrics.
- Provide reporting, guidance, and training to teams.
- Collaborate with teams to ensure adherence to industry standards.
- Continuously improve processes for efficiency and effectiveness.
- Bachelor's degree in computer science or related field.
Benefits
- Highly competitive compensation
- Flexible global resources
- Wellbeing programs
- Access to life's journey tools
Requirements Summary
Bachelor's degree or equivalent experience. 10-12 years of experience with ITIL and ServiceNow. 8+ years of experience with ServiceNow. Strong analytical and communication skills are required
