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MS
Service Continuity Lead
Service Continuity Lead at MS: Lead ITSCM governance, ensure service resilience, manage stakeholder engagement. Requires ITSCM/ITSM expertise, technical acumen, leadership. Competitive benefits, training.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 21, 2025
The Service Continuity Lead is a key role within the D&T Service Management organisation, ensuring all Services have an effective Continuity plan that is regularly tested. The role involves leading and governing IT Service Continuity Management (ITSCM), strengthening resilience and operational continuity, championing stakeholder engagement and communication, and driving capability uplift and continuous improvement.
Requirements
- Expert ITSCM and ITSM capability
- Strong technical acumen
- Advanced stakeholder and supplier management
- Data-driven decision-making
- Exceptional communication and leadership
Benefits
- Competitive holiday entitlement
- Discretionary bonus schemes
- Defined Contribution Pension Scheme
- Life Assurance
- Colleague discount
- Dedicated welcome and induction
- Training and development opportunities
- Wellbeing support
- Charity volunteer day
Requirements Summary
Expert ITSCM and ITSM capability, strong technical acumen, advanced stakeholder and supplier management, data-driven decision-making, and exceptional communication and leadership
