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MS
Service Continuity Lead
Service Continuity Lead at M&S: Develop & test effective continuity plans using ITSCM/ITSM expertise. Lead stakeholder management, drive data-driven decisions. Competitive benefits & training included.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 21, 2025
The Service Continuity Lead is a key role within the D&T Service Management organisation, ensuring all Services have an effective Continuity plan that is regularly tested.
Requirements
- Expert ITSCM and ITSM capability
- Strong technical acumen
- Advanced stakeholder and supplier management
- Data-driven decision-making
- Exceptional communication and leadership
Benefits
- 20% colleague discount across all M&S products and many of our third-party brands
- Competitive holiday entitlement
- Discretionary bonus schemes
- Defined Contribution Pension Scheme
- Life Assurance
- Welcome package and training programmes
- Perks and discounts via M&S Choices portal
- Industry-leading parental, adoption and neonatal policies
- Wellbeing support
- Charity volunteer day
Requirements Summary
Expert ITSCM and ITSM capability, strong technical acumen, advanced stakeholder and supplier management, data-driven decision-making, and exceptional communication and leadership
