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DMI
Service Delivery Manager
Join DMI as a Service Delivery Manager in Tysons Corner, VA. Lead IT service delivery using ServiceNow, manage SLAs, and ensure quality. Benefits include wellness and development.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 23, 2025
DMI is seeking a Service Delivery Manager to join their network engineering team. This role involves leading the end-to-end delivery of IT and network services, ensuring quality standards and service performance, managing cross-functional teams, and collaborating with mission stakeholders. The company emphasizes security, efficiency, and measurable results.
Requirements
- BS/MS/PhD degree
- 3-5+ years of experience in IT service delivery or infrastructure/network projects
- Strong knowledge of ITIL service lifecycle and agile delivery methodologies
- Proven experience managing SLAs, KPIs, incident escalations, and multi-team coordination
- Excellent communication and stakeholder engagement skills
- Proficiency with Jira, ServiceNow, MS Project, Confluence, and Agile dashboards
Benefits
- Convenience/Concierge
- Development
- Financial
- Recognition
- Wellness
Requirements Summary
Bachelor's or Master's degree, 3-5 years experience in IT delivery, and strong knowledge of agile methodologies. ITIL certification and project management experience a plus
