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Fujitsu
Service Delivery Manager Operational
Join Fujitsu as a Service Delivery Manager in Barcelona. Leverage ITIL and ServiceNow skills to oversee global service delivery and team coordination.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 17, 2025
Monitor, control and support service delivery, ensuring systems, methodologies and procedures are in place and followed. Create reports within ServiceNow and have experience in Global Services coordinating teams in different countries.
Requirements
- Knowledge/expertise of ITIL processes—including incident, request, change, problem, and capacity management
- Experience in Global Services coordinating teams in different countries
- Proficiency in managing ITSM tools, preferably ServiceNow
- Excellent communication skills with the ability to explain complex technical issues to a non-technical audience
- English proficiency level of B2/C1
Requirements Summary
10 years of experience in IT, with 5 years in the same role, ITIL Foundation certification, and a degree in Computer engineering or related field
