Service Design & Introduction Manager - Gov Contract - Outside IR35

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

Requirements

• Strong track record of performing a Service Design and Introduction role
• Proven knowledge and understanding of how Service Design and Introduction align with ITIL processes
• Responsible for the planning and coordination of resources to ensure that services are effectively transitioned into service operation
• Responsible for the creation of service designs in accordance with the agreed service level targets
• Responsible for the design and documentation of ITIL based service support models
• Contributes to the efficiency & effectiveness of service delivery by ensuring the adherence to discrete standard models and the consideration of service-related non-functional requirements during on-boarding
• Documentation of the responsibilities of suppliers in service support and that the responsibilities match their contractual commitments
• Provides coordination between projects, suppliers, Service Operations, and live services teams
• Updates to the Service Catalogue to ensure it is maintained, contains accurate information on all operational services and those being prepared to be run operationally
• Ensuring that the service designs follow the standard approach for Capacity, Availability, Information Security and IT Service Continuity Management
• Identification of the Operational Level Agreements and underpinning contracts required to operate the service
• Creation or amendment of standard Service Designs, Service sheets and user-facing service collateral
• Responsible for the creation of transition processes, standards, and templates
• Documentation of process flows across all in-scope service support processes

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance